Support and Quality Manager (M/F/D)

Programmfabrik GmbH based in the heart of Berlin, is a provider of the web-based software easydb . easydb is a flexible repository for media and associated relationally structured metadata. easydb is used as a Digital Asset Management tool. digitalasset has been successfully used in the areas of press and public relations and product marketing. As easydb.university , easydb . museum and easydb.archive easydb is used with the same code base in the area of ​​managing cultural assets, teaching materials and research data.

To support our team, we search a Support and quality manager (m/f).

Your task:

As Support and quality manager, you are the interface between customers and our programmers. You will find bugs, reproduce problems and support their solution through to the documentation, which you maintain in German and English. You process Support requests via the ticket system or by telephone.

This is what awaits you:

We offer an attractive, interesting job in a pleasant environment:

  • Best working atmosphere in a motivated team with flat hierarchies and short decision-making processes
  • Thorough training, exceptional willingness to help and collegiality
  • A high level of independent work
  • Convenient location in the attractive center of Berlin (near Alexanderplatz)
  • A well-established product with numerous established customers

Your qualifications:

  • Understanding of modern web technologies and applications
  • Basic knowledge of HTML, CSS, Javascript
  • Sense of importance and prioritization of bugs
  • Eye for usability and design
  • Experience in dealing with customers
  • Enjoy working in a team and working independently
  • Text confidence in spoken and written (German and English)

You feel at home in the area of ​​technical customer support and are characterized by reliability, thorough work methods and a sense of responsibility.

Attitude:

  • From now on
  • Full-time or part-time (at least 20 hours per week)

Have we sparked your interest? expectations , preferably by email to: jobs@ programmfabrik .