Our support model
Customer satisfaction is our top priority. We place special emphasis on support.
You can reach us via the standard communication channels such as telephone, e-mail, and fax. We guarantee fast and satisfactory processing of your requests. To contact page …
Update contract, service account, and maintenance contract
For a carefree operation of your easydb, we offer you our perfectly matched support services “update contract”, “service account” and “maintenance contract”.
With the update contract your easydb is always up-to-date. New functions and bug fixes are available without further costs. You can get information about the update contract here.
You can obtain services of all kinds, for example customizing, via the service account. This ensures that easydb will continue to meet changing requirements over time. Further information about the easydb service account can be found here.
The maintenance contract gives you the possibility to transfer the responsibility for the operation of your easydb to us. We make sure that your server and easydb are stable and always on the latest softwares. Details about the maintenance contract can be found here.