easydb support is provided by Programmfabrik via a service and support model, the easydb service account.
Similar to a prepaid account, the service account can be set up in advance with a budget of the amount you want. Whenever you subsequently use our support – by telephone or on site – the resulting service amounts will be debited from your service account via billing units of 15 minutes each (“service unit”).
All types of support services can be accessed from Programmfabrik via the service account. In addition, you can also obtain all other services from Programmfabrik via the service account, such as training, consulting or subsequent system adjustments. This noticeably increases the flexibility and speed of service requests, as the necessary contractual framework with the service account already exists.
We would be happy to provide you with further detailed information about the service account. Please contact our sales department .